Terms of service

Splitforth provides always-on security monitoring and protection software for online businesses. These terms apply to every account, including free scans and free tiers.

You install our protection core inside your own system. It runs in your infrastructure, makes its own decisions locally, and sends us signals about what it saw. We watch those signals, publish updates, and notify you when something needs attention.

We are never in the path of your traffic. If our side is unreachable, your protection keeps running on its own judgment. That is a design rule, not a best effort.

• Plans are sold on 3, 6 or 12 month commitment terms. Longer terms carry a lower effective monthly price.
• A term runs from the start date and renews for the same length unless you tell us otherwise before it ends.
• Prices are shown in SEK excluding VAT. VAT is applied at checkout based on your country and VAT number.
• Valid EU business VAT numbers outside Sweden are handled as reverse charge, verified against the EU VIES register.

Splitforth is a digital service paid in advance for the period shown before purchase. By completing an order, you expressly request that the service starts immediately and acknowledge the rules on withdrawal that apply when delivery of a digital service begins. If you cancel after delivery has begun, the cancellation stops the next renewal; it does not shorten or refund the monthly, annual or other fixed period already purchased.

Splitforth is provided as an online service. We work to keep it available and reliable, but we do not guarantee uninterrupted, delay-free or completely error-free operation. Temporary interruption, delay or reduced functionality may occur because of maintenance, security measures, internet or network failure, security-feed or update-delivery failure, payment-service failure, cloud or hosting failure, or faults at our hosting, database or another supplier.

We are not responsible for delay, interruption or failure caused by circumstances outside our reasonable control. These may include supplier outages, telecommunications failure, cyberattacks, power failure, government action, sanctions, labour disputes, epidemics, natural disasters, war, armed conflict or similar events. A temporary interruption does not by itself create a right to a refund, price reduction or compensation. To the maximum extent permitted by law, Splitforth is not liable for indirect or consequential loss, loss of profit, loss of revenue, loss of business or loss of goodwill.

Nothing in these terms removes a right or remedy that cannot legally be limited or excluded under mandatory law.

This section always applies, even where an older or edited version of the remaining terms is used. You accept it once, in a single box immediately before payment or before a plan change that is charged straight away. The box is never ticked in advance, and no payment can be opened without it.

Download the exact text we store with your acceptance.

• You can cancel renewal at any time; the period already paid for still runs to its end.
• A period already paid for is normally not refunded if you cancel early of your own choice.
• There is no refund button in your account. Any refund is handled manually by us in exceptional cases.
• If we materially fail to deliver the service, tell us — we will fix it or release you from the remaining term.

• Only install the core on systems you own or are authorised to protect.
• Do not resell, sublicense or redistribute the core, its keys or its update manifests.
• Do not attempt to use our infrastructure to attack, scan or profile third parties.
• Free scans are for domains you control.

Security updates are signed and published by us. Critical releases carry a deadline; after it passes, an out-of-date installation is asked to upgrade before it can keep reporting. Keeping your installation current is your responsibility, and we make it as close to one command as we can.

Support is AI-first and available every hour of every day, in your account. We do not publish response-time promises, phone numbers or support email addresses, and we do not sell an SLA that we cannot keep honestly. What we promise is that the assistant is always there and that anything it cannot resolve becomes a ticket we see.

No security product can promise that nothing will ever happen. We promise continuous, honest work: local decisions, signed updates, visible findings and no silence when something goes wrong. We do not promise immunity, and anyone who does is selling you something else.

To the extent permitted by law, our liability for any claim is limited to the fees you paid for the current term.

If we change these terms in a way that affects you, we will say so in your account before the change takes effect for your running term.